General Terms and Conditions
This website www.laserviettedetable.com (the "Website") is published by Shopify, a micro-enterprise, under SIRET number 80347164800037, whose head office is located at 214 rue des Eglantiers 59910 Bondues.
(hereinafter "The Napkin").
Telephone: 07 81 05 81 61
To contact us by email: contact@laserviettedetable.com
Preamble
Any order placed for a product listed in the store www.laserviettedetable.com implies prior acceptance of these general conditions intended for the general public.
Consequently, the buyer acknowledges being fully informed that his agreement, regarding the content of these general conditions, does not require the handwritten signature of this document. The buyer has the option to save or edit these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility, these general conditions of sale being subject to modifications. In this case, the applicable conditions will be those in force on the site on the date of the order.
Article 1: Entirety
These general terms and conditions express the entirety of the parties' obligations. In this sense, the buyer is deemed to accept without reservation all of the provisions set out in these general terms and conditions of sale. For its part, La serviette de table undertakes to respect its role as a reseller within the framework of these conditions.
Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of products offered by La serviette de table, owner of the site www.laserviettedetable.com to users and customers.
Article 3: Entry into force - duration
These general terms and conditions come into effect on the date the purchase order is signed. These general terms and conditions are entered into for the duration necessary to supply the subscribed products, until the expiration of the guarantees.
Article 4: Registration and validation of the order
Once the shopping cart has been validated, the buyer must provide their contact information and the desired delivery address. From the moment the customer has placed their order by clicking on the "I confirm my order" icon, they are considered to have knowingly accepted, without restriction or reservation, these general terms and conditions of sale, this step formalizing the sales contract between La serviette de table and the consumer. Any order constitutes acceptance of the prices and descriptions of the products available for sale.
Article 5: Order confirmation
The napkin will acknowledge receipt of the order upon validation by sending an email. In the event of unavailability of a Product ordered, the buyer will be informed by email. The cancellation of the order for this Product and its possible refund will then be made, the remainder of the order remaining firm and final.
Any order paid by check will only be processed upon receipt of payment. Availability and shipping times are to be recalculated from the date of receipt of payment. La serviette de table recommends that customers keep a paper or reliable electronic record of their order information.
The buyer is responsible for verifying the completeness and accuracy of the information provided to La serviette de table. The latter cannot be held responsible for any data entry errors (incorrect address, etc.) or the consequences in terms of late or incorrect delivery. In this context, all costs incurred for reshipping will be borne by the customer.
Article 6: Proof of the transaction
The computerized records, stored in the computer systems of La serviette de table and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 7: Product Information
La serviette de table presents products on its website that are valid only while stocks last. Ordering a product that is not in stock is impossible. If this happens, La serviette de table would inform the customer as soon as possible by email or telephone and give them the opportunity to choose another product or cancel their purchase.
The Products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the responsibility of La serviette de table could not be held liable. Given the definition of computer screens, the colors reproduced on the site may differ from the actual colors of the fabrics.
The napkin guarantees the buyer, in respect of hidden defects which may affect the products delivered, within the framework of a replacement of defective products, or parts making them unfit for use, or their reimbursement without being able to be considered by the Buyer as responsible for any harmful consequences which these hidden defects could have caused.
Article 8: Price
Product prices are indicated in net Euros. Product prices do not include delivery costs (shipping, packaging, and preparation of the package according to the applicable amounts). The amount of delivery costs will be specified in the Customer's shopping cart before final validation of the order.
For delivery within the European Union, prices take into account the VAT applicable on the day of the order and any change in the legal VAT rate will be automatically reflected in the price of the products presented on the site, on the date stipulated by the implementing decree.
Full payment must be made at the time of ordering. At no time will the amounts paid be considered a deposit or down payment.
For deliveries outside the European Union, the customer must pay customs duties, VAT, or other taxes due upon importing the products into the country of delivery. Any formalities relating thereto are also the sole responsibility of the customer, unless otherwise stated. The buyer is solely responsible for verifying the import possibilities of the ordered products under the law of the territory of the country of delivery.
If one or more taxes or contributions, particularly environmental ones, were to be created or modified, whether upwards or downwards, this change may be reflected in the sale price of the Products present on the Website and on the various sales media at any time and without notice.
However, a price cannot be modified once the User's order has been validated.
Article 9: Calculation of shipping costs
The shipping costs are a fixed, flat rate of:
• FRANCE tracked letter: Between 50 and 250 g, the shipping costs are €4.50 including tax. Between 250g to 500g , shipping costs are €6.50 including VAT. Shipping costs are free for orders over 500g.
For deliveries outside the European Union, including Switzerland and Great Britain, additional customs fees may apply and are the customer's responsibility. We will contact you if necessary.
Shipping costs are free for any order equal to or greater than 1 kg delivered to mainland France.
Article 10: Method of payment
As soon as the user validates their payment, the order is registered and becomes irrevocable. The user becomes the buyer.
The amount owed by the buyer is the amount indicated on the order confirmation sent by the company La serviette de table .
The buyer will have the choice when confirming his order as specified in article 3.3. above, between different payment methods.
In this respect, payment may, unless the server is unavailable, be made:
• immediately on the Internet: by Bank Card (Bleue, Visa, Eurocard/Mastercard, American Express and Carte Française). It is specified that only Bank Cards issued by a French financial institution will be accepted.
By choosing immediate payment by bank card, the User will then be automatically transferred to the CIC bank's electronic payment server. The bank's server is secured in order to protect all data relating to payment methods as effectively as possible, and at no time will the user's banking data pass through the La serviette de table computer system. . His liability is therefore cleared.
A delay of 3/4 days may be observed before the crediting of the bank account The napkin compared to the date of transfer made by the customer. The date of receipt of the transfer gives rise to the processing of the order and its shipment.
In addition, the Buyer may also validate his order:
• by Paypal, as well as by mail with check: by printing your order form on paper and sending it by post to the company La serviette de table , accompanied by payment by check made payable to " La serviette de table ".
Any order paid by check will only be processed upon receipt of the payment method. Availability and shipping times are to be recalculated from the date of receipt of the payment method, with a 10-day period to ensure the check is properly cashed. Checks are cashed upon validation of the order. In the event of non-payment, the customer will be liable for administration fees and bank charges in the amount of 20 euros.
In any case, The napkin reserves the right to refuse any order or delivery in the event of an existing dispute with the buyer, total or partial non-payment of a previous order by the buyer, refusal of authorization of payment by bank card from banking organizations, non-payment or partial payment, use of a bank card not issued by a French financial institution.
La Serviette de Table stipulates that any order of 130 euros or more must be paid by credit card only. Payment by check will not be accepted and will result in the cancellation of the order, which may be resubmitted by the customer by choosing the credit card payment method.
In the event of a foreign transfer, the transfer must be stipulated as “fees payable by the payer”, the net amount collected by La serviette de table must be equal to the total amount of purchases.
The responsibility of the napkin cannot then be engaged under any circumstances.
Article 12. Right of withdrawal
All Products are eligible for a refund except those excluded by law and marked as such, for example products that have been personalized (e.g., fabric cut) or those that cannot be returned for health reasons (fabric barrier masks). If the product is not suitable for the customer, they must first contact us by email (eshop@barnabeaimelecafe.com) before returning it for a refund before placing a new order for the reference of their choice, if necessary. We do not make exchanges.
The buyer has a period of fourteen (14) working days to return, at his own expense, the product(s) he ordered if they do not give him satisfaction. This period starts from the day the order is received.
Return costs are the responsibility of the customer who is free to choose their shipping method.
The company La serviette de table recommends that the customer return their products by tracked Colissimo, with a recommendation or additional insurance guaranteeing, where applicable, compensation for the products up to their actual market value in the event of theft or loss of these goods.
The Products must be returned new, intact and in their original packaging to the following address: La serviette de table – 241 avenue des Eglantiers – 59910 Bondues.
This right of withdrawal is exercised without penalty, with the exception of shipping costs, which remain the responsibility of the customer if the customer makes a partial return of their order. In the event of exercising the right of withdrawal, the customer may request a refund of the amounts paid. The refund does not include return costs. Similarly, La serviette de table will not be required to reimburse additional costs if you choose a more expensive delivery method than the standard delivery method offered.
If the above conditions are met, La serviette de table will reimburse you for the amounts due using the same means of payment as that used by you for the initial transaction, unless expressly agreed otherwise by you, and to the extent that this does not incur costs for either party. This reimbursement will be made as soon as possible, and at the latest within fourteen (14) days from the date of receipt of the product returned to La serviette de table.
Article 13. Delivery
La serviette de table undertakes to ship the order within a maximum of ten (10) working days from the day following the buyer's validation of their order.
Standard Delivery by Tracked Letter (usually within 48 hours). This delivery method allows the Customer to receive their package within 48 hours of dispatch thanks to the Post Office and the Colissimo Expert or Profil service (excluding order processing and preparation time). Deliveries are made from Monday to Saturday morning, excluding public holidays. The costs incurred for this option depend on the total weight and volume of the items ordered. The package is picked up by the Post Office and delivered to the address indicated by the Customer. In the event of absence at the time of delivery, a calling card is left at the delivery address indicated by the Customer, which allows the latter to collect their package at the nearest post office. Packages are kept pending at the Post Office for 15 calendar days. In the event of non-collection within the time limits set by the carrier, the products will be returned to La serviette de table which reserves the right to reimburse the price of the products, with shipping costs remaining the responsibility of the Customer.
The napkin reminds that it is the Customer's responsibility to provide a precise and valid shipping address. In the event that the customer provides a non-compliant address that does not allow the delivery services to deliver the package, the customer will not be able to request that their order be returned. They will have to place a new order on the site, and will be reimbursed for the amount of the products (excluding shipping costs) if the package is subsequently returned by the Post Office to the sender.
It is also the customer's responsibility to inspect their package upon receipt in the presence of the delivery person and to immediately notify the carrier and customer service of any anomalies noted (shock, damaged package, etc.). In the event that such information has not been included on the delivery slip presented to the Customer by the carrier, no claim relating to the condition of the package(s) may be accepted a posteriori by La serviette de table.
In any case, the products will be sent by the usual postal services. The napkin therefore declines all responsibility in the event of excessive delivery delays due to postal services, as well as in the event of loss of ordered products or strikes. The risks of transport are borne by the buyer, who must make a reasoned protest to the postal services within three working days of delivery. Furthermore, it is specified that ownership of the ordered products will only be transferred to the buyer upon full payment of the invoiced price, including delivery costs.
Despite all the care taken by The Napkin In the preparation of packages, a product may be missing. This is why, upon receipt of the order, the buyer will ensure that the products received are compliant. Any anomaly concerning the delivery (missing or broken product, damaged package, order error) must be notified within a maximum of four days following receipt of the package, to the customer service of La serviette de table , by mail addressed to La serviette de table - 214 rue des Eglantiers 59910 Bondues, or by e-mail addressed to robin.emmanuelle@yahoo.fr, or by telephone on 07 81 05 81 61.
Any claim made after this deadline will be rejected and The napkin É will be released from any liability. The napkin reserves the right to ask the buyer to return the defective product.
If the above conditions are met, The napkin will then proceed either to exchange or refund the defective product(s), or to reship the missing product (subject to the validity of the buyer's request).
In the event of an error in the preparation of the order by the logistics department of La serviette de table , the customer will return the product in its original postal packaging (bubble envelope or cardboard) and the napkin will reimburse the customer for postal costs incurred for simple delivery (no prepaid Colissimo post office box).
Article 14. Information Technology and Freedoms
All personal information requested in the order form is mandatory; failure to provide this information will result in the order being automatically rejected. The sole purpose of collecting this information is to properly process the order, deliver it, issue the invoice, and maintain the business relationship with the customer.
The napkin undertakes to take all necessary precautions to ensure the security of its files and the protection of its computer system, and in particular to prevent the Customer's personal information from being distorted, damaged, or accessed by unauthorized third parties. The banking information provided by the customer when finalizing their order is in no way collected by the La serviette de table website. . Only the Crédit Agricole bank with which online payments are made has an encrypted record of them. The napkin undertakes not to communicate this personal information to potential business partners. Only the company La serviette de table may send you offers by email or post to inform you of the existence of our products and services.
As a customer, you would like to receive our emails and promotional offers. If you no longer wish to receive them, you can write to the contact details below so that we can unsubscribe you from our newsletters. You have the right to access, modify, rectify, and delete data concerning you (art. 34 of the "Informatique et Libertés" law n° 78-17 of January 6, 1978). To exercise this right, write to: La serviette de table - 214 rue des Eglantiers - 59910 Bondues.
or via the "Contact us" section on the website www.laserviettedetable.com
by indicating your name, first name, postal address and email address.
Article 15. Liability
The napkin has an obligation of results for all stages of order taking as well as for the stages following the conclusion of the contract.
Thus, La serviette de table undertakes to describe the products sold on the Website with the greatest accuracy. However, La serviette de table shall not be liable in the event that the failure to perform its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French case law. Similarly, La serviette de table shall not be liable for any inconvenience or damage inherent in the use of the Internet, including a service outage, external intrusion or the presence of computer viruses.
In the presence of an event constituting force majeure, the company La serviette de table will notify the user/buyer within five (5) working days following the occurrence or threat of this event.
The parties agree that they must consult as soon as possible to jointly determine the terms of execution of the order during the duration of the force majeure event. Beyond a period of 1 month of interruption due to force majeure, the company La serviette de table may not honor the order, with the responsibility of reimbursing the buyer if necessary.
ARTICLE 16 – Applicable law and jurisdiction
The General Terms and Conditions are subject to French law with respect to both substantive and procedural rules. Any dispute must be subject to a prior attempt at amicable settlement. In the absence of an amicable settlement, jurisdiction is assigned to the French courts, notwithstanding multiple defendants or third-party claims.
The Website complies with French legislation, and in no case, La serviette de table does not provide any guarantee of compliance with local legislation that may apply to you, if you access the Website from other countries.
These general conditions of sale may be modified at any time and without notice by La serviette de table , the applicable conditions being those in force on the date of the order made by the customer.
ARTICLE 17 – Cookies
In order to process the Customer's order, and in order to better understand their needs and personalize the services offered on the site, La serviette de table uses cookies. A cookie is a computer file stored on the hard drive of the Client's computer, the purpose of which is to signal their visit to the site.
Cookies store the customer's time spent on the site, their identity (known through their email address and password) and the contents of their shopping cart. Once disconnected from the site, this information is stored for 30 days (30) before being permanently deleted.
The customer can oppose the recording of cookies by configuring their internet browser. They then lose all customization of the service offered to them on the site. We decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their operation and that you have refused or deleted.